1-800-Flowers
Wolferman's
Goodsey
Cheryl's
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Our Guarantee

We guarantee the quality, freshness and presentation of our gifts and desserts. If
you are not 100% satisfied, we'll do what it takes to make it right.

To Contact Us By Phone, Click Here
Call Us To place an order, call 1-800-356-9377.
For Customer Service, call 1-800-716-4851.
Llámenos Para hacer un pedido, llámenos al 1-800-356-9377.
Para contactar a nuestro centro de servicio al cliente,
llámenos al 1-800-716-4851.

Frequently Asked Questions

  • Order Status
  • Shipping & Delivery
  • Product Information
  • Payment/Billing
  1. What is the policy for late/non-delivery?

    Late Delivery/Non-Delivery: Our local florists and logistics team work diligently to make sure that your special gift arrives on time, within our normal delivery hours of 9AM to 8PM in the recipient's time zone. During our busy holiday periods like Christmas, Valentine's and Mother's Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue.

    Who Should I Contact for Late/Non-delivery Issues?
    Click here to complete the form with your order-related question(s).

  2. What is the policy for damaged items/refunds/redeliveries and exchanges?

    All of our flowers & gifts are backed by our 100% Smile Guarantee, which we're proud to stand behind. If you're not satisfied with your purchase, for any reason at all, we'll do whatever it takes to make it right. This includes offering a refund, redelivery or comparable exchange on your order. It’s all part of our promise to provide you with an excellent customer experience every single time.

    Who Should I Contact for Damaged Items or to Make a Refund, Redelivery or Exchange?
    Click here to complete the form with your order-related question(s).

  1. How do I place an order?

    You can order online at www.Cheryls.com, call our Service Center at 1.800.443.8124, email your order to orders@cheryls.com or mail your order to.

    Cheryl's Cookies

    646 McCorkle Blvd

    Westerville, Ohio 43082

  2. When will my credit card be charged?

    We'll attempt to secure authorization on your credit card at the point of purchase online. If there's a problem securing this authorization, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours after you place an order.

    Please note: If you pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you after you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided. Your banking institution determines the amount of time a debit card purchase stays on “hold”. You can review this important information in our Privacy Policies.

  3. Which credit cards or payment types are accepted?

    We accept the following credit card payment options: American Express®, Discover®, MasterCard®, Visa®

    We also accept the following express checkout payment methods: AMEX Express Checkout, Chase Pay, Masterpass, PayPal, Visa®Checkout | Apple Pay and Android Pay are accepted on our mobile app only.

    These express payment types cannot be used on reoccurring purchases like Pay as You Go Cookie Clubs

  4. Can I open a business account?

    For more information on our Corporate Gift Division please call 1.800.433.1787

  5. Do you accept checks and money orders?

    We accept these types of payments. Please mail your order to:

    Cheryl’s Cookies

    646 McCorkle Blvd

    Westerville, Ohio 43082

  6. Will I be charged sales tax?

    We must collect state and local taxes for shipments to states in which we have established a physical or economic presence. The taxability of food, candy or combination items varies by state.

  7. Is it safe to use my credit card or debit card online?

    Yes! The safety of your personal information is extremely important to us. We encrypt your information using SSL (secure socket layer) technology to protect your personal data and credit card information from unauthorized access. When your browser is in secure mode, you'll notice a key or lock icon at the bottom of your browser window.

    Please note:If you pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you after you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided. Your banking institution determines the amount of time a debit card purchase stays on “hold”. You can review this important information in our Privacy Policies.

  8. What is an Authorization?

    An authorization hold is the practice within the banking industry of authorizing electronic transactions done with a debit or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called a settlement), or the hold “falls off”.

    In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1-5 days after the transaction date depending on the bank’s policy.

    In the case of credit cards holds may last up to 30 days depending on the issuing bank. If you have questions about an authorization hold on your account please contact the issuing bank.

  9. How do I use a Promotion Code?

    To use a promotion code, make sure you have the code ready as you proceed through checkout. On the Billing Page, enter the code carefully into the box that says Promotion Code.

    If you're redeeming an offer that requires you to enter both a promotion code and a membership number, enter the promotion code in the box that says Promotion Code and your membership number in the box that says Membership.

    Promotion Code

    Only one promotion code may be apply per order.

    APPLY
    ?

    Please note: Certain items are not eligible for promotion codes. These will be marked clearly with the message:"Promotion Codes are not valid for use on this product"

  10. How do I use a Savings Pass?

    A Savings Pass has 19 digits and a pin # this is 4 digits long. The savings pass can be used for any purchase and only one savings pass can be used per order. To use the savings pass you enter the 19-digit code in the Payment section at checkout

    Payment Details

    Gift Card, Voucher, Celebrations Rewards or Saving Pass

    If you have a gift card, voucher, saving pass, or Celebrations Rewards Pass,
    Please enter the 19-digit code here with the PIN number and click "Apply".

    ?
    APPLY

    After you select APPLY the amount will be deducted from your total. If there are any issues using your Savings Pass please contact Customer Service at 1-800-443-8124 or email at customerservice@cheryls.com.

  11. How do I use Groupon offer?

    The current Groupon offer is for $30 worth of Cheryl’s products for only $15. To redeem the offer, enter the Promotion Code and the unique 6-digit membership code in the Promotion Code field at checkout.

    Promotion Code

    Only one promotion code may be applied per order.

    APPLY
    If you have a coupon code from catalog, mailer or insert, enter the first
    three characters in Promotion Code field and remaining in the
    Membership field. See Example.
    ?
    • The full value of the voucher must be redeemed in one order only.
    • Only one promotional voucher is allowed per order.
    • If the order total (including shipping & tax) exceeds $30, the customer is responsible for the remaining balance.
    • Shipping and tax is not included.
    • The promotional value of $30 will expire as defined on the website and on the voucher received. The amount paid for the voucher ($15) never expires.
    • The voucher cannot be combined with any discounted/clearance items, items with free shipping, other coupons or promo codes.
    • The voucher is only valid for online purchases
    • Groupon’s for Cheryl’s products can be found by linking to the Groupon website
      here: https://www.groupon.com.
    • You can enter Cheryl’s Cookies in the search bar on the Groupon website and be taken directly to the Trending Offers or enter in the search bar Coupons and then Cheryl’s to find additional information and purchase
  1. What happens after I place an order?

    Once your order is placed on the site, you'll see a Thank You Page, which will include your order confirmation number on it. Please make sure to hold onto this number in case you have any questions/issues.

  2. Where is my gift message?

    A complimentary gift message can be added to each of your gifts. This appears on the inside of the shipping label on the outside of the shipping carton. Simply pull the red strip and the top of the address label and the message will be on the inside. Please watch video for gift card location on your package.
    (link to video)

  3. Will I receive order and delivery confirmations?

    After your order is submitted, you'll receive a series of e-mails with the status of your order. Please be sure to enter a valid email address when you provide your billing information to ensure that you receive them. 

    1. Order Confirmation Email:

      This email will let you know that your order has been received. If you don't receive this email, please reach out to us right away at 1-800-443-8124 to ensure that your order is being processed. You can also try checking your spam folder.

    2. Shipping Confirmation Email:

      This is to let you know that your gift has been shipped, and applies to any order arriving via FedEx or USPS

    3. Delivery Confirmation Email:

      This lets you know that your special gift has successfully been delivered. You should receive this email by 8PM in your recipient's time zone. Please note: During our busy holiday periods we may extend our delivery hours before 9AM and after 8PM to make sure that all gifts are delivered on time. If for any reason your gift does not arrive.

  4. How do I check the status of my order?

    Checking the status of your order is quick and easy!

    View the status of a single order by entering your order number on the Order Tracking Page. .

    Sign into your account to review the complete order history of all your Cheryls.com orders. Don't have an account? Register now.

  5. What time will my package arrive?

    Please note that deliveries are typically made until 8PM in your recipient’s time zone. Once we hear that your order has been delivered, we’ll send a confirmation email. Remember to check your Promotion & Spam folders for emails on your Order & Delivery confirmations.

  6. How do I change or cancel my order?

    If you need to change or cancel your order, please reach out to us immediately at  1-800-443-8124

    Please note:some orders are shipped very soon after being placed and may already be on their way or delivered, so it may not always be possible to cancel.

    If your order is scheduled for a future delivery date, we'll do everything possible to fulfill your request. Just email us email us

    or give us a call at 1-800-443-8124

    Cheryls's uses the best method possible to ensure your gifts and desserts arrive when you choose. Each Cheryl's gift is shipped separately and carefully packaged to ensure perfect arrival. Please check all your addresses carefully. We cannot extend our guarantee to orders for which we are given an incorrect address. The gift you select will be delivered by UPS, FedEx or USPS.

  1. Can you deliver to hospitals, hotels and colleges?

    When delivering gifts and desserts to these types of addresses, we guarantee delivery to the mailroom or receiving department at the location. It is then the responsibility of this department to deliver the package to the correct recipient. This may cause delays as the mailroom or receiving department does not guarantee delivery within a given period.

    If you have questions about a delivery please contact us at 1.800.443.8124

  2. Will my cookies arrive fresh?

    Because Cheryl's products do not contain added preservatives, we recommend that you use expedited delivery services for deliveries to states west of the Mississippi, northeastern states and the state of Florida. Our products are best enjoyed within 3-4 days after receiving them or freeze immediately. Please see our Product Information tab for additional information on Cheryl's products.

  3. How do I track my order?

    You can track your order by signing into your account, clicking on track order button at the top of the home page and then signing into your order.

  4. Will I have to sign for my package?

    A signature is typically not required when your package is shipped. However, there are instances when the delivery driver may decide to choose this option, which is at the discretion of the shipper.

  5. When will my order ship after I make the purchase?

    Orders are timed to arrive-by the date or date range you specify when you place your order.

  6. What determines Express Shipping Charges?

    Express delivery charges are in addition to the Standard Shipping charge. The Standard Shipping charge covers the costs incurred from processing and packaging the order. The Express charges are what we must pay our carrier to deliver the package via Express to arrive on time.

  7. How do I specify an exact delivery date?

    Gifts that ship standard delivery will typically arrive within 7 business days. To specify delivery on an exact day, from the “Delivery & Gift message” page click, CHANGE DATE to access the calendar. Additional express charges will be applicable.

  8. Can I ship to a P.O. box?

    Yes, you may specify a P.O. Box for the destination of your package. These will arrive via the United States Postage Service. However, we are not able to ship Cookie Cards or Miss Grace mini cakes to a P.O. box. We do recommend shipping to a street address to ensure that your gift arrives in good condition.

  9. Can I ship gifts to a Foreign or an A.P.O./F.P.O. destination?

    Most of our gifts can be delivered to A.P.O/F.P.O. addresses. We ship to Canada and the Common Wealth Territories such as America Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Marian Islands, Pauau, Puerto Rico and the Virgin Islands. We do not ship gifts Internationally.

    Shipping is FREE on deliveries to APO/FPO military baes in honor of our service men and women.

  10. Can I send gifts to Alaska or Hawaii?

    Yes, we can ship to Alaska and Hawaii. These gifts are delivered using the United States Priority Postal Service. Please allow additional delivery time.

  11. What is the policy for late/non-delivery?

    Our gift production team and carriers work diligently to make sure that your special gift arrives on time, within our normal delivery hours of 9AM to 8PM in the recipient's time zone. During our busy holiday periods like Christmas, Halloween and Valentine's Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue.

  12. Who Should I Contact for Late/Non-delivery Issues?

    Click here to complete the form with your order-related question(s).

  13. What is the policy for damaged items/refunds/redeliveries and exchanges?

    All our gifts and desserts are backed by our 100% guarantee, which we're proud to stand behind. If you're not satisfied with your purchase, for any reason at all, we'll do whatever it takes to make it right. This includes offering a refund, redelivery or comparable exchange on your order. It’s all part of our promise to provide you with an excellent customer experience every single time. 

  14. Who Should I Contact for Damaged Items or to Make a Refund, Redelivery or Exchange?

    Click here to complete the form with your order-related question(s).


    Shipping & Handling
    Ground Delivery Charges
    Calculated per address
    Expedited Delivery Charges
    Calculated per gift. Add to ground delivery charge
    Merchandise Total
    per address
    Ground Delivery Charge
    Arrives up to 5 business days to most locations
    2 Day Delivery Charge
    Guaranteed to arrive 2-3 business days after gift ships
    Overnight Shipping Charge
    Place your order by 5:00PM EST 2 business days prior to delivery
    Saturday Delivery Charge
    Place order by Thursday at 5:00PM EST to arrive on Saturday
    Up to $20.00 $7.99 $17.98 $27.98 $32.98
    $20.01 - $30.00 $9.99 $19.98 $29.98 $34.98
    $30.01 - $40.00 $10.99 $20.98 $30.98 $35.98
    $40.01 - $50.00 $11.99 $21.98 $31.98 $36.98
    $50.01 - $60.00 $12.99 $22.98 $32.98 $37.98
    $60.01 - $75.00 $14.99 $24.98 $34.98 $39.98
    $75.01 - $100.00 $17.99 $27.98 $37.98 $42.98
    $100.01 - $125.00 $19.99 $29.98 $39.98 $44.98
    $125.01 - $150.00 $21.99 $31.98 $41.98 $46.98
    $150.01 and over 15% of total Add $9.99 per gift to the ground delivery charge Add $19.99 per gift to the ground delivery charge Add $24.99 per gift to the ground delivery charge
    AK, HI, U.S. Territory/Commonwealth Deliveries - Via United States Priority Postal Service only. Allow additional delivery time. Add $8.99 per gift to the ground delivery charges.
    *Excludes special offer items which may have a separate S&H charge.
  1. Where can I find the Nutritional Information on your products?

    We use only the highest quality, freshest ingredients in our baked desserts. Our award-winning cookies and brownies contain no added freshness preservatives. Click on the link below for all our product nutritional facts and ingredient lists.  

  2. What is your allergen statement?

    Cheryl's products are produced in a plant which handles peanuts, tree nuts, eggs, milk, soy, chocolate and wheat.

  3. What is the shelf life of Cheryl's cookies & brownies?

    Our cookies and brownies are made with the freshest, finest ingredients and contain no added freshness preservatives. Please enjoy within 3-4 days of receipt or freeze for up to 6 months. We individually wrap our products for your serving convenience. This does not prolong the shelf life.

  4. Is Cheryl's Certified Kosher?

    The Cheryl's bakery in Westerville, Ohio was certified Kosher in 2008.View our certification

    To attain certification, a field supervisor of the Union of Orthodox Jewish Congregations of America inspects the facility and reviews and sanctions all the ingredients. Dairy under the supervision of the Kosher products are foods manufactured in a facility that complies with dietary and sanitary requirements of Jewish Law, as well as contain kosher certified ingredients. Equipment, utensils, etc., that are used in the food production undergo "kosherization", a special process supervised by a rabbi.  The products that are produced in our bakery are Dairy, Non-Cholov Yisroel; Kosher for year-round use, excluding Passover.

    Most of the Cheryl's gifts and desserts collections are kosher. Look for "kosher" or the OU D symbol throughout the website and on the packaging of the products we ship.  We purchase many products from outside vendors for our gift towers and gift baskets and most of our vendors are kosher.

    Our Gluten Free cookies and brownies are prepared on a non-kosher gluten-free facility.

  5. Are your Gluten-Free products certified?

    Cheryl's has partnered with the Gluten Intolerance Group, a leading GF certification body to help us bake to the strictest GF controls.

    Our Gluten-free standards go above and beyond. When we set out to offer gluten-free products, we knew that just meeting the basic FDA standards for gluten-free labeling wouldn't live up to the high standards our customers have come to expect from Cheryl's since 1981.

    At Cheryl's, our GF foods are certified at less than 10 ppm—a full 50% lower than the FDA requires. According to the FDA, a food can be labeled "gluten-free" if there are fewer than 20 parts per million (ppm) in that food.

    Cheryl's prepares and bakes all its GF offerings in a dedicated gluten-free facility using dedicated GF equipment. Unlike many foods labeled "gluten free", that are still made in facilities that process wheat, Cheryl's gluten free standards are much stricter.

    We conduct in house and random laboratory analysis to ensure we are meeting our standards.

  6. What is the shelf life of Miss Grace Cakes?

    Miss Grace cakes should be enjoyed within 2-3 days in the refridgerator. If it will not be eaten within that time frame, freeze it for up to six months.

  7. What is Your Substitution Policy?

    Substitutions may be necessary to ensure your gift is delivered in a timely manner and in good condition. During warmer months we may replace chocolate components that may melt. The utmost care and attention is given to your order to ensure that it is as similar as possible to the item you ordered. Our full guarantee always applies.

  8. What are the sizes of the gourmet cookies and brownies?

    All our cookies and brownies are individually wrapped and include the net weight on the front of the wrapper. Our cookie weights do not change and are determined when the cookie is developed. Keep in mind that some cookies appear bigger than others because of how they spread when baking. If they include chocolate chips, raisins or other ingredients this will affect how much they spread compared to a cookie like snickerdoodle that has no inclusions. In general, a full-size cookie is 3” in diameter.

    Cheryl's Gourmet Cookie Line

    This line includes flavors like chocolate chip, oatmeal raisin, salty caramel, sugar or chocolate chocolate chip. These cookies do not have frosting and a few flavors also come in a “snack size” which is ½ the weight of the full-size cookies.

    Within the gourmet line are our sugar free and gluten free cookies. These are different weights than the gourmet line.


    GOURMET COOKIE LINE AVAILABLE SIZES

    • 1.6 oz Full Size Gourmet
    • .8 oz Snack Size Gourmet
    • 1.2 oz Full Size Sugar Free
    • 1.0 oz. Full Size Gluten Free

    Cheryl's Buttercream Frosted Cut-out Cookie Line

    Cheryl's famous buttercream frosting is made with only 4 ingredients – butter, vanilla, evaporated milk and powdered sugar. Our classic old-fashioned cut-out cookie recipe is available in multiple seasonal shapes and with different frosting colors and sugar decorations or toppings. A few cut-outs also come in a “snack size” which is ½ the weight of the full-size cookies.

    Our frosted Christmas cookies are smaller in weight to accommodate the different shapes.

    Within the gourmet line is a sugar free cut-out cookie with frosting.

    CUT-OUT COOKIE LINE AVAILABLE SIZES

    • 1.5 oz Non-Holiday Full Size
    • 1.3 oz. Holiday Full Size
    • 1.3 oz. Full Size Sugar Free
    • .8 oz. Snack Size

    Cheryl's Frosted Gourmet Cookie Line

    We offer many different frosted flavor cookies like orange citrus, key lime white chocolate chip, cinnamon pumpkin and triple chocolate. These cookies are filled with flavor and may include chocolate chips, fruits or nuts and the buttercream on the top may also be flavored like caramel, lemon or peppermint. In some cases, these cookies also have toppings like nuts, sprinkles or candies. We also have a vanilla frosted gluten free cookie in this line. A few of the frosted gourmet cookies also come in a “snack size” which is ½ the weight of the full-size cookies. The sugar free triple chocolate cookie is a different weight than the others.

    • 1.6 oz Frosted Gourmet Full Size
    • 1.3 oz Sugar Free Triple Chocolate
    • .8 oz. Snack Size

    Cheryl's Signature Brownies

    Our full-size signature brownies and individually wrapped and are available frosted, non-frosted, sugar free and gluten free. We also offer a snack size brownie.

    • Gourmet Brownies 1.3 oz
    • Gluten Free Brownies 2.25oz
    • Sugar Free Fudge Brownie 2.8oz & Blondie 2.25 oz
    • Snack Size Fudge Brownie .7oz
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