You can still get shipping for Halloween!

Customer Service

Smile Guarantee

Our Popcorn Promise
We stand behind every delicious gift we sell. You and your gift recipients must be absolutely delighted--we guarantee it!

The Popcorn Factory guarantees 100% satisfaction on all purchases. Any popcorn or edible gifts purchased from The Popcorn Factory website are guaranteed to be fresh – and that's the Popcorn Promise: both you and your recipient must be 100% satisfied. If you are not completely satisfied, contact us by taking advantage of any of these convenient methods:

  1. Email us a completed Customer Service Inquiry Form.
  2. Email a question to orders@thepopcornfactory.com.
  3. Call The Popcorn Factory at 1-888-238-8107.
Our Popcorn Promise: Both you AND your recipient must be absolutely delighted - we guarantee it!