Merry Christmas!

Customer Service

Package Security

The Popcorn Factory® is a leader in secure and reliable delivery practices. Here is a list of frequently asked questions and answers about how we are assuring the highest standards of delivery.

How can the recipient identify a package from The Popcorn Factory®?

Look for these identifying features on packages shipped via UPS and USPS:

See below for sample:
1) The return address showing The Popcorn Factory® as the shipper.
2) The sender’s order number and our product code for the selected gift.
3) The Gift Message clearly printed in the Yellow Box on the label.
4) The UPS or USPS tracking number at left next to the bar code.

Shipping Label

If there are any questions about a package, the recipient can:

  • Call the customer service number to verify the sender’s order number
  • Visit the UPS or USPS websites to track the package

How can I inform the recipient that a gift is on its way and still keep it a surprise?

We take pride in maintaining the finest quality standards. Trust us to deliver your gifts just as you would, with the greatest care.

Our Popcorn Promise: Both you AND your recipient must be absolutely delighted - we guarantee it!