Welcome to the Customer Service Hub

As we navigate the current health crisis together, we continue to prioritize the safety and well-being of our team members, their families and our customers. As always, we are here to help and support you in sending smiles and expressing yourselves in these unprecedented times.

Deliveries:

Across our 1-800-FLOWERS.COM, Inc. family of brands, gifts are delivered by one of our reputable carriers including FedEx, UPS and United States Postal Service, or by a local florist or shop. As a measure of social distancing and to minimize any potential risk of exposure for both our carriers and our customers, no contact is necessary for deliveries. The World Health Organization has provided guidance that the risk of COVID-19 infection from a package that has moved, travelled, or been exposed to different conditions and temperatures is low. We are working closely with our carriers to responsibly manage this evolving situation. You can find detailed information about the steps each of our reputable carriers are taking during this time on the below sites: FedEx UPS USPS We have provided our network of local florists with the following delivery protocol guidelines: Leaving an arrangement unattended (e.g. on the porch) will be an acceptable form of delivery, with the exception of food items. All employees should practice responsible sanitation and hand-washing Delivery vehicles should be properly ventilated throughout the day and in clean condition Announce arrival by ringing bell or knocking on the door, but practice touchless delivery Deliveries to non-residential addresses, like hospitals and schools, may be impacted by health and safety restrictions due to the evolving pandemic. We are monitoring this closely and will be in touch with you if we cannot deliver your gift to this address.

Design Substitutions:

Our local florists always put their passion and creativity into each gift. At times, they may need to make substitutions to floral arrangements, Fruit Bouquets or gift baskets to ensure your order is fresh and delivered in a timely manner. This is especially true as we navigate the evolving health crisis. Please know that in this instance, the utmost care and attention is given to ensure your gift is of equal value.

Customer Service:

Our customer service team around the world is adjusting to a new way of working and we may be delayed in responding to your inquiries. We appreciate your patience as we navigate this health crisis. Food & Floral Handling:

Please be assured that the 1-800-FLOWERS.COM, Inc. family of brands has robust hygiene, food handling and storage practices for our products that are intended to maintain their integrity and ensure their safe use. In light of COVID-19, not only are we following those robust practices, they are now receiving an even greater focus. Currently, both the FDA and CDC consider the risk of transmission through food to be very low. In fact, the FDA has stated that they are not aware of any reports of transmission of COVID-19 through food, and the CDC has said that there is no evidence of food supporting transmission of COVID-19. We are in frequent communication with all of our suppliers to confirm they are working in accordance with the federal, state and local food safety laws, as well as recent guidance and precautions issued by the CDC. As a company, we take food safety very seriously and continually monitor to ensure all of our facilities are practicing Good Manufacturing Practices (GMP's) as defined by the FDA which include, but are not limited to, sanitizing, hand washing/drying, wearing gloves and hair restraints. Our floral fulfillment locations follow Good Manufacturing Practices (GMPs) as defined by the FDA. These GMPs include, but are not limited to, social distancing, sanitizing, hand washing/drying, wearing gloves, restrictions against eating or drinking at work stations, instructions to employees that employees should not come to work if they are sick or not feeling well, or employees being sent home if they become ill while working. We continue to monitor the situation closely and hope that you will find this information useful and reassuring. We encourage you to continue to seek out credible sources, such as the CDC, regarding this topic. The CDC web site is located at www.cdc.gov