1. What is the policy for late/non-delivery?

Our gift production team and carriers work diligently to make sure that your special gift arrives on time, within our normal delivery hours of 9AM to 8PM in the recipient's time zone. During our busy holiday periods like Christmas, Halloween and Valentine's Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue.

2. Who Should I Contact for Late/Non-delivery Issues?

To check the status of an order, you can use our Track Order page.

3. What is the policy for damaged items/refunds/redeliveries and exchanges?

All of our items and gifts are backed by our 100% Smile Guarantee, which we're proud to stand behind. If you're not satisfied with your purchase, for any reason at all, we'll do whatever it takes to make it right. This includes offering a refund, redelivery or comparable exchange on your order. It’s all part of our promise to provide you with an excellent customer experience every single time.

4. Who Should I Contact for Damaged Items or to Make a Refund, Redelivery or Exchange?

To check the status of an order, you can use our Track Order page or Chat with us.