Contact Us

Our Popcorn Promise
We stand behind every delicious gift we sell. You and your gift recipients must be absolutely delighted—we guarantee it!

The Popcorn Factory guarantees 100% satisfaction on all purchases. Any popcorn or consumable gifts purchased from The Popcorn Factory website are guaranteed to be fresh – and that's the Popcorn Promise: both you and your recipient must be 100% satisfied. If you are not completely satisfied, contact us by taking advantage of any of these convenient methods:

  1. Email us a completed Customer Service Inquiry Form.

  2. Email a question to
  3.    PLEASE do not submit Credit Card numbers via email!
       If payment information is required, please provide a contact phone number and we will contact you when processing your order.

  4. Call The Popcorn Factory at 1-888-238-8107.

Media inquiries
For any media related inquiries, please contact:
Phone: 1-708-450-5700 ext. 2250
Email Public Relations:

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Our Popcorn Promise: Both you AND your recipient must be absolutely delighted - we guarantee it!

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