Customer Service

Shipping Information

We will ship your order via FedEx or the United States Postal Service to target its arrival for your requested delivery date. If you need to have your gift delivered on a specific date, please use Overnight delivery to guarantee the delivery date. Please check your address information carefully. We cannot extend our guarantee to orders which are given incorrect addresses. Our standard delivery charges are calculated per-recipient, prior to any discounts. Please note: Areas impacted by extreme weather conditions may result in a delay in delivery. We thank you in advance for your understanding during these rare instances.

Ground rates are per recipient.
  • AK, HI, Territories
    ($7.99 upcharge per item)
  • $14.98
  • $17.98
  • $18.98
  • $19.98
  • $20.98
  • $22.98
  • $24.98
  • $27.98
  • $29.98
  • $7.99 per Item
  • Saturday
    ($24.99 Upcharge per item)
  • $31.98
  • $34.98
  • $35.98
  • $36.98
  • $37.98
  • $39.98
  • $41.98
  • $44.98
  • $46.98
  • $24.99 per Item
  • Overnight Delivery
    (Saver / P.M. Delivery)
    ($19.99 Upcharge per item)
  • $26.98
  • $29.98
  • $30.98
  • $31.98
  • $32.98
  • $34.98
  • $36.98
  • $39.98
  • $41.98
  • $19.99 per Item
  • 2 Day
    ($9.99 Upcharge per item)
  • $16.98
  • $19.98
  • $20.98
  • $21.98
  • $22.98
  • $24.98
  • $26.98
  • $29.98
  • $31.98
  • $9.99 per Item
  • Ground
  • $6.99
  • $9.99
  • $10.99
  • $11.99
  • $12.99
  • $14.99
  • $16.99
  • $19.99
  • $21.99
  • 15% of Merchandise Total
  • Merchandise Total
  • Up to $20.00
  • $20.01 to $30.00
  • $30.01 to $40.00
  • $40.01 to $50.00
  • $50.01 to $60.00
  • $60.01 to $75.00
  • $75.01 to $100.00
  • $100.01 to $125.00
  • $125.01 to $150.00
  • over $150

Shipping Outside the Continental United States

APO/FPO
We gladly accept orders for our men and women serving in the Armed Forces - for free! There is no additional fee or shipping charges to these locations, but please allow at least five weeks transit time for delivery. Please note: Areas impacted by extreme weather conditions may result in a delay in delivery. We thank you in advance for your understanding during these rare instances.

Canada
We gladly ship to our Canadian neighbors; delivery takes 1-2 weeks and an additional $12.99 shipping charge does apply for each item on the order. As these orders cannot be placed online, please call 1-888-216-0235 and a sales representative will be happy to place your order for you.

International
We do ship international orders, although these orders cannot be placed online. The shipping process takes from 4-6 weeks, and there is an additional $29.99 does apply for each item on the order. Please feel free to call our toll free number, 1-888-216-0235, and one of our sales representatives will be happy to place your international order for you.

Special Offer Shipping
Occasionally The Popcorn Factory offers a special discount item that requires specific shipping and handling processing outside the norm. These special offer items require shipping and handling of $6.99 per item ordered unless otherwise stated.

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Our Popcorn Promise: Both you AND your recipient must be absolutely delighted - we guarantee it!

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